Skip Navigation Website Accessibility
  • CALL TODAY
  • (585) 586-4662
       

Shipping Policy

- Any pedal over $99 ships free except Strymon pedals which will have a $10 shipping fee added.
- Any guitar over $299 ships free
- For amplifier shipping prices, contact us.

Returns

We sincerely hope you enjoy anything that you receive from us, but we also realize in many cases that you might never have tried these products prior.

- New products may be returned (in "as new" condition) for a full refund within 7 days of receiving a product. Please contact us prior for a return authorization number.  
- Buyer pays return shipping unless there is an issue with the product due to shipping damage (in which case you would notify us within 48 hours of receiving).
- In the event that you would need to return an item, everything that came with your product including literature, packing materials, plastic bags etc must be returned or there will be a 15% restocking fee.
- We will refund your purchase price less our actual shipping costs to you (this applies even if there was free shipping) once we receive the item back.
- Used items have a 72-hour return policy and buyer pays to ship both ways again unless there is an issue or damage to an item that occurred in transit. Please contact us with any questions.